Frequently Asked Questions
Account & Safety
Q: Will my Instagram account get banned for using Lazyspond?
A: No. Lazyspond strictly uses Meta's Official Instagram Messenger API provided directly by Meta. You are connecting via legitimate, approved methods — we do not use any shady scraping, unauthorized bots, or unofficial API endpoints.
Lazyspond is a verified Meta Tech Provider, meaning Meta has reviewed and approved our integration.
Q: Is my data safe with Lazyspond?
A: Yes. Your data is:
- Encrypted in transit and at rest
- Never shared with third parties
- Only accessible to you and your team
- Compliant with Instagram's terms of service
- GDPR compliant
Q: Can I use Lazyspond on a personal Instagram account?
A: No. Instagram's Official API requires your account to be a Professional or Creator account connected to a Facebook Page. This is a Meta limitation, not a Lazyspond limitation.
Switching is completely free and reversible. You can switch back to a personal account anytime.
Q: Can I use Lazyspond on multiple Instagram accounts?
A: Yes! You can connect multiple Instagram accounts to a single Lazyspond dashboard. Just repeat the setup process for each account.
Q: What happens if I disconnect my account?
A: When you disconnect:
- Lazyspond loses access to your account
- Your automations stop working
- Your leads are archived but still accessible
- You can reconnect anytime
Your Instagram account is not affected.
Setup & Configuration
Q: Do I need to know how to code?
A: Absolutely not. Lazyspond is designed for non-technical users. Setup takes less than 2 minutes:
- Connect your Instagram account
- Create an automation (define keyword and message)
- Test it
That's it. No coding required.
Q: How long does setup take?
A: Setup takes about 2 minutes:
- 1 minute to connect your Instagram account
- 1 minute to create your first automation
You can be capturing leads within 2 minutes of signing up.
Q: Can I change my automations after creating them?
A: Yes! You can edit your automations anytime:
- Go to Automations
- Click on the automation you want to edit
- Change the keyword, message, or trigger type
- Click "Save"
Changes take effect immediately.
Q: Can I delete automations?
A: Yes. You can delete automations anytime:
- Go to Automations
- Click the delete icon next to the automation
- Confirm deletion
Deleting is permanent, but you can create a new one anytime.
Features & Functionality
Q: How many automations can I create?
A: It depends on your plan:
- Free: 3 automations
- Starter: 7 automations
- Pro: Unlimited automations
- Premium: Unlimited automations
Q: What's the difference between Story Keywords and Comment Keywords?
A:
- Story Keywords: Trigger when users reply to your Stories
- Comment Keywords: Trigger when users comment on your Posts or Reels
You can use both simultaneously for maximum reach.
Q: Can I have multiple keywords trigger the same automation?
A: No. Each automation has one keyword. If you want multiple keywords to trigger different replies, create separate automations.
Q: How many reply variations can I create?
A: It depends on your plan:
- Free: 1 variation (no variations)
- Starter: 2 variations
- Pro: 3 variations
- Premium: 3 variations
Q: What are dynamic placeholders?
A: Dynamic placeholders are special codes that get replaced with user information:
{Name}→ User's display name{Username}→ User's Instagram handle{Date}→ Current date{Time}→ Current time
Available on Starter+ plans.
Q: Can I send images or videos in automated replies?
A: Not directly through automations. However, you can:
- Send links to images/videos
- Use Follow-up CTAs with links
- Integrate with Zapier to send images via email
Q: How long are profile pictures stored?
A: Permanently. Meta frequently expires image URLs, but Lazyspond automatically intercepts and permanently stores avatar thumbnails when a lead is captured.
Leads & Analytics
Q: How many leads can I capture?
A: It depends on your plan's monthly reply limit:
- Free: 100 replies/month (≈50-100 leads)
- Starter: 500 replies/month (≈250-500 leads)
- Pro: 2,000 replies/month (≈1,000-2,000 leads)
- Premium: 6,000 replies/month (≈3,000-6,000 leads)
One lead can trigger multiple replies, so actual lead count may be lower.
Q: What happens when I hit my monthly reply limit?
A: Your automations will safely pause, and we'll send you an email notification. We'll never automatically upgrade you or charge you hidden overage fees. You can upgrade anytime to resume.
Q: Can I export my leads?
A: Yes! You can:
- Export as CSV from your dashboard
- Use webhooks to send leads to external systems
- Use the API to retrieve leads programmatically
Q: Can I integrate Lazyspond with my CRM?
A: Yes! You can integrate with:
- Zapier — Connect to 5000+ apps
- Make — Connect to 1000+ apps
- GoHighLevel — Direct CRM integration
- Webhooks — Send to your own backend
- API — Programmatic access
Billing & Plans
Q: What's included in the free plan?
A: The free plan includes:
- 100 automated replies/month
- 3 active automations
- 1 Icebreaker
- Basic metrics
- Watermark on replies
Q: Can I upgrade or downgrade anytime?
A: Yes. You can change your plan anytime:
- Go to Settings > Billing
- Click "Change Plan"
- Select your new plan
- Changes take effect immediately
Q: Do you offer annual billing?
A: Yes. You can choose monthly or annual billing. Annual billing typically offers a discount.
Q: What payment methods do you accept?
A: We accept:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- PayPal (on some plans)
Q: Is there a contract or commitment?
A: No. You can cancel anytime. No long-term contracts or commitments required.
Q: What happens if I cancel?
A: When you cancel:
- Your automations stop working immediately
- Your leads are archived but still accessible
- You can reactivate anytime
Integrations
Q: What integrations does Lazyspond support?
A: Lazyspond integrates with:
- Zapier — 5000+ apps
- Make — 1000+ apps
- GoHighLevel — CRM platform
- Webhooks — Custom integrations
- API — Programmatic access
Q: Do integrations cost extra?
A: No. Integrations are included with your plan. You may need to pay for the third-party service (e.g., Zapier, Make, GoHighLevel).
Q: Can I send leads to multiple systems?
A: Yes. You can:
- Configure multiple webhooks
- Create multiple Zapier Zaps
- Send to both CRM and email service simultaneously
Support & Help
Q: How do I get support?
A: You have multiple support options:
- 24/7 AI Support Agent — Built into your dashboard
- Email — support@lazyspond.com
- Documentation — This help center
Q: What's the response time for support?
A:
- AI Support Agent — Instant
- Email Support — Within 24 hours (usually faster)
Q: Is there a knowledge base?
A: Yes! You're reading it. This documentation covers everything from setup to advanced features.
Q: Can I request new features?
A: Yes! Email support@lazyspond.com with your feature request. We regularly add new features based on user feedback.
Troubleshooting
Q: My automations aren't triggering. What should I do?
A: Check these things:
- Is your automation status "Active"?
- Have you hit your monthly reply limit?
- Is your Instagram account still connected?
- Did you wait 5-10 seconds for the reply?
- Are you using the correct keyword?
See Automations Not Triggering for detailed troubleshooting.
Q: I can't connect my Instagram account. What should I do?
A: Make sure you've completed these 3 steps:
- Switch to a Professional Account (Business or Creator)
- Connect a Facebook Business Page
- Enable message access in Connected Tools
See Connection Issues for detailed troubleshooting.
Q: Users aren't receiving my replies. Why?
A: This usually means:
- The 24-hour messaging window has closed
- You've hit your monthly reply limit
- Your account is disconnected
See Understanding the 24-Hour Messaging Rule for details.
Q: How do I test my automations?
A: Follow these steps:
- Use a different Instagram account
- Reply to your Story or comment on your post with your keyword
- Wait 5-10 seconds
- Check your DMs for the automated reply
- Check your Lazyspond dashboard for the captured lead
See Testing Your Setup for detailed instructions.
Advanced Questions
Q: Can I use the API?
A: Yes, if you have a Pro or Premium plan. The API allows you to:
- Retrieve leads programmatically
- Manage automations via code
- Get usage statistics
- Build custom integrations
See API Reference for details.
Q: Can I use webhooks?
A: Yes, if you have a Starter or higher plan. Webhooks allow you to:
- Send leads to external systems in real-time
- Integrate with custom backends
- Trigger actions in other apps
See Webhooks for details.
Q: Can I white-label Lazyspond?
A: Not currently. Contact support@lazyspond.com if you're interested in white-label solutions.
Q: Can I use Lazyspond for my agency clients?
A: Yes! You can:
- Create separate accounts for each client
- Manage multiple accounts from your dashboard
- Use the API to build custom solutions
Still Have Questions?
If you didn't find the answer you're looking for:
- Check the documentation — Use the search feature to find relevant articles
- Contact our AI Support Agent — Available 24/7 in your dashboard
- Email support@lazyspond.com — Our team will help you
We're here to help!